[IPA Ex Dip Module 1] I believe that the future of brands lies in finding harmonies in the wave like properties of culture

Abstract

In a society of accelerated cultural change, I see a conflict. One that sees the inner cultural values of a brand fall out of synchronous with the fast moving and amorphous pace of outer culture. And one that is shortening the lifecycle of brands that require a cultural context to connect with consumers. Brand building has often assumed the effect of culture on markets was static and not catered for the increasing speed of the cultural climate.

I believe that the future of brands lies in finding synchronicity in the varying properties of modern culture. And therefore brands need to better analyse and define the cultural systems in which they operate to determine the speeds at which they need to move.

Introduction

The role of culture within brands emerged as a dominant theme in the latter half of the last century, and has provided a means for brands to borrow interest and associations from the macro-environment in which they exist.

Some brands rely heavily on culture to substantiate existence, others just need to be aware of the cultural climate in which they operate, but all must understand that the nature and patterns of culture have been fundamentally altered by the mass adoption of connected technology.

Culture is always moving, but in today’s environment…

…It’s moving much faster

…It’s more visible

…It’s more porous

As a result, brands are finding themselves operating in an unpredictable climate where meaning to consumers and contextual relevance are variables in a constant state of flux.

For many years, brands built success from resolute values that were rooted in slow moving or unchanging human and product truths[1]. These values largely defined their company culture, reflected how they conducted business and related to the consumer. But they assumed that the cultural effect on markets was static. Today, brands face the challenge of balancing these inner cultural values with the fast moving and amorphous pace of outer culture.

“A brand survives and thrives by adapting to a changing dynamic environment”[2] and therefore should be a system that interacts with its environment. This essay explores how the patterns and properties of culture can represented through a waveform model, and how different brand types can use this to determine the differing speeds at which they need to move. In examining this, I will pull out a series of principles that will help guide its practical application and which I believe will help inform the future of brands.

A badge of assurance to a part of culture

Brands began as a ‘badge or promise of certainty in an uncertain world’[3], a guarantee of repeat performance that a customer knows will satisfy.

It is often accepted that since this inception, branding has gone through a number of “ages” that were largely defined by the societal context and consumer conditions of the time. And that there has been a linear progression through these ages that has lead to what is defined by Franzen (2006) as Total Branding (Fig. 1)

1

However, it could be posited that these ages are not discrete phases in history that occurred in sequence, but more so a cumulative build of discipline that should be viewed as a spectrum rather than a chronology. And as such, a relation to core benefit or essence must be concurrent at every point on the spectrum.

Principle – all brands should be built from a solid core of strong identity and clear benefits. Brand behaviour is not determined by the “age” in which we exist.

 

The spectrum determines a brands relationship to culture

A brand addresses the challenges it faces in today’s market conditions, by adopting a position along this spectrum. It is on the more recent additions to the spectrum that the role of culture within brands emerges as an important factor in brand building, and on the earlier stages where benefit prevails over everything else.

If you are the toilet cleaner Toilet Duck, you arguably don’t need to culture to help enable choice, your objective would be more toward establishing the brand as a heuristic[4] and doing so by building its mental availability[5]

At the opposite end you have the brand as a cultural icon that acts as “vessels for self expression and are imbued with stories that consumers find valuable in creating their identity”[6]. These are the passion brands that become culture engines in their own right[7].

Principle – Not all brands need culture to exist. Access to culture should be determined by brand type. 

 

 

2 Speeds of Culture

 Culture takes many definitions, but for the purpose of this essay, I choose to define it as:

… the collective programming of the spirit through which the members of the group distinguish themselves from other groups and determine how they relate to products and brands (Franzen, 2006)

For any brand there are 2 distinct cultural systems at play:

  1. The Inner System – The brand culture built on fixed or slow moving founding values
  2. The Outer System – The cultural milieu in which a brand operates

The inner cultural system, built from the left side of the spectrum, is rooted in benefit – the reason for a brands existence and should “involve everything at the core of a brand which works to the brand’s unique advantage in the marketplace”[8]. This system often determines the overall culture of the company.

The outer cultural system is part of the macro-environment in which a brand operates. As noted by Franzen (2008)

Consumers’ wants are culturally determined and shaped by the environment in which the consumers live

 A brands interaction with the outer system is important, as cultural conventions determine how appropriate behaviours and attitudes are learned, and its cues are used to help navigate situations of choice. This is not dissimilar from one of the formative roles of brands – to simplify choice.

As consumer wants are defined by culture, it is important for brands to correctly interpret its signs, symbols and meanings and use these as tools to connect with people.

I believe having a clear strategy that addresses both systems is imperative for a brand to thrive in today’s market conditions. However, it is the relationship between these two systems that is the critical factor, as it is how a consumer relates to a brand. Marketing is the common language used to reconcile these two systems and make the inner system decodable to the consumer via the means of outer culture and vice versa.

Principle: Marketing translates slow culture into fast culture, and uses its cues to simplify choice

High, low, fast and slow

For brands to effectively operate at the different speeds of culture, they need to move with the patterns most relevant to them, so it’s worth looking at its different dimensions:

High and Low

Cultural theorist Edward Hall (1976) classifies culture as either high-context or low-context[9] Where high-context cultures depend on the context to signal the appropriate message, and where in low-context cultures the message is less influenced by context and where “rational information prevails over social information”[10] The spectrum of high to low is the first key point in defining the importance of the outer system of culture to a brand as this determines its visibility.

It could be argued that in high-context cultures, interactions with the outer system are less necessary, as consumers will take sufficient information from communications from within the inner system.

Fast and Slow

A shift in the way media is deployed and consumed has led to an acceleration of the cultural cycles that exist within the outer system. McCracken (2012) describes these decreasing lifecycles of culture as “Culturematics” – instances of culture with short half lives[11]

Evidence can be found on this when looking at search trends of the recent cultural phenomenons of the Harlem Shake and Gangnam Style (Fig. 2)

2

(Fig. 2)

Ideas are very quickly appropriated and then discarded.

Technology is the clear driver of this acceleration. Yakob (2011) has spoken of the diminished cultural latency and that “there is a link between the amount of time it takes to disseminate ideas, their seeming volume, and the length of time that they stay relevant.”[12] There are no technical limits to publication and distribution, but getting and focusing attention over a long period of time is a great deal harder. Scale is no longer a guarantee of stability. Production of culture is now open to anyone and everyone. Platforms and tools are becoming more central than publishers and distributors.[13][14]

But it is not to be said that because culture is moving faster, all brands should move at a similar pace. Binet and Field (2013) present evidence to support the value of brand communication being most clearly felt over the long term and a slower pace.[15]

The total number of business effects rises steadily as the campaign length increases… This is largely as one would expect: the longer a campaign runs, the more investment has been put behind it and the more time it has to generate effects.

What this sets up is a system of differing speeds and depths that brands need to adhere to, the merits of which help appropriate behaviour to cultural context.

Principle: Analysis of the cultural dimensions provides a rich understanding of the context of both the inner and outer systems
Principle: Moving fast is not an imperative. Sustainable business growth takes time

 

Using a Waveform approach to manage the different speeds of culture

Culture takes many forms and has many properties. I believe these properties can be expressed as Waveforms.

Every waveform has 3 core properties – Amplitude, Wavelength and Frequency, and these can come to represent to different elements of culture (Fig. 3)

3

(Fig. 3)

  • Amplitude – depth of culture, how visible it is based on high or low context
  • Wavelength – the length of a cultural cycle
  • Frequency – The repetition of appropriations of this cultural cycle

For the above example of the Harlem Shake

  • Amplitude – Low, it has doesn’t change culture in any way
  • Wavelength – Short, small half life
  • Frequency – High, repurposed quickly

I believe that brands need to find the right balance of waveforms to effectively communicate with consumers through culture, and this balance is guided by the position they occupy on the spectrum. The waveform model can be used to determine the differing speeds at which they need to move.

9

(Fig. 4)

It is the relationship between the slower waveforms that govern the inner culture system and the faster waveforms of the outer culture system where brands can find the translation points that can help them build brand equity through the macro-environment in which they exist.

Take the example of Red Bull. Its cultural waveforms move both slow and fast

  • Inner Culture – It’s essence as a brand that “gives you wings”, providing the skills, power abilities to achieve whatever you want to[16], which they have built a company culture from moves very slowly. In most western cultures the ideology of possibility of individual achievement has prevailed for many centuries [17]
  • Outer Culture – however the way it relates to outer culture is much quicker. It uses the domain of extreme sports, an area in which some of the youth of today use to construct their identities, as vessel to translate the essence of achievement in action and communication

Its waveform representation would look as below (Fig. 5)

8

This highlights the opportunity for marketing to act the translator between the 2 systems and to output culturally relevant communications as a product by analyzing the amplitude, wavelength and frequency of the 2 cultures in which it operates.

Principle: Inner culture and purpose should be the driver; outer culture gives the opportunity reinterpret this purpose

 

 Conclusion

 Breaking down culture in to its constituent parts feels like an abstract exercise, but I believe expressing its different speeds as waveforms can have a practical application for brand planning. Throughout this essay I’ve outlined some principles, which I hope can give direction on how to operate within the fast paced cultural climate.

Not all brands are required to oscillate wildly[18] with the speed of outer culture and embrace the real time world; some will prosper by purely communicating their benefits, others will seek to borrow interest and associations from culture. But all brands need to be built from something and have a clear foundation – the inner system – and it’s from this they can start to embrace the fast paced world in which they exist.

 

Sources

[1] Dave Trott Predatory Thinking: A Masterclass in Out-Thinking the Competition

 (2013) – Quoting Bill Bernbach, in ‘We knew more before we knew anything’  – Macmillan; 1 edition (23 May 2013)

[2] Giep Franzen The SWOCC Book of Brand Management Models  -Warc (2006)

[3] Paul Feldwick What is Brand Equity, Anyway? – World Advertising Research Centre (8 April 2002)

[4] Richard H. Taylor and Cass R. Sunstein Nudge: Improving Decisions About Health, Wealth and Happiness – Penguin (5 Mar 2009)

[5] Prof. Byron Sharp – How Brands Grow: What Marketers Don’t Know – Oxford University Press (11 Mar 2010)

[6] Douglas B. Holt How Brands Become Icons: The Principles of Cultural Branding –Harvard Business School Press (1 Oct 2004)

[7] Kate Newlin Passion Brands: Why Some Brands Are Just Gotta Have, Drive All Night For, and Tell All Your Friends about – Prometheus Books (24 Feb 2009)

[8] Helen Rubenstein Brand Essence Concept – Warc (2006)

[9] Edward Hall Beyond Culture Anchor Books; Anchor Books ed edition (1 Jun 1997)

[10] Giep Franzen and Sandra E. Moriarty The Science and Art of Branding M.E. Sharpe (1 Oct 2008)

[11] Grant McCracken Culturematic: How Reality TV, John Cheever, a Pie Lab, Julia Child, Fantasy Football… Will Help You Create and Execute Breakthrough Ideas – Harvard Business Review Press (15 May 2012)

[12] Faris Yakob Cultural Latency & The Dawning of the Information Age – Talent Imitates, Genius Steals (Blog) (April 2009)

[13] Matt Locke The New Patterns of Culture: Slow, Fast & Spiky – Test (Blog) (November 2011)

[14] Nicolas Carr The Shallows: How the Internet is Changing the Way We Think, Read and Remember – Atlantic Books (1 July 2011)

[15] Peter Field and Les Binet The Long and the Short of it – IPA (2013)

[16] Dietrich Mateschitz – On brand as media company – Fast.company interview (17 February 2012)

[17] Douglas Holt What becomes an Icon Most –Harvard Business Review (March 2003)

[18] The Smiths Louder than Bombs- Rough Trade (30 March 1987)

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Making The Internet of Things Simple

The Internet of Things has been an overtrending term over the last year or so that is used to describe the injection of connectivity and media in to real objects, and represents the intersection of people, systems and the physical world. It is a framework whereby the inanimate gain programmed personas and become hooked into our channels of conversation via the cloud.

Plugging objects into an information network essentially means that they are “expected to become active participants in business, information and social processes where they are enabled to interact and communicate among themselves and with the environment by exchanging data and information ‘sensed’ about the environment, while reacting autonomously to the ‘real/physical world’ events and influencing it by running processes that trigger actions and create services with or without direct human intervention.” Basically, they do stuff without us making them do it.

There has always been a sizable barrier in taking The Internet of Things from concept to reality, in that fairly complex manufacturing processes are involved to equip and activate these things with a connectedness and a set of rules that forces an action in an if x then y type way. That is until I came across the Kickstarter project – Ninja Blocks

Ninja Blocks term themselves as the “building blocks for the Internet of Things” and they are basically Arduino like open source hardware that allow for x then y control without you actually having to write a line of code. But, enable this through a set of inbuilt sensors (temperature and accelerometer) and through expansion ports that can attach anything further via USB, the options at present being current, humidity, motion, distance, sound, light and even video. This simplicity of programming and interface allows for the basic set up of trigger to action scenarios.Like:

  • Talk to Siri and turn on the light
  • Take a picture of your front yard and save it to Dropbox when movement is detected
  • Switch your lava lamp on whenever your friends are playing on Xbox Live
  • Get a notification via tweet or text when a package is left at your door
  • If your baby is crying turn on a lamp in the hallway

They have also developed a proprietary OS called the Ninja Cloud that can easily connect the hardware to a string of web apps that spans from Evernote to YouTube. So with a tiny bit of hardware, some sensors and a vague sense of purpose, near enough anyone can make an object smart and an active participant in the Future Internet. All great and easy.

My one issue with the transition from the Internet of People to that which includes Things is in the quality of output and of action. Automated processes linked to back channels like Twitter are already filling up our streams with meaningless dross – a good example is Foursquare auto-publishing arbitrary check ins – and when the things started adding automated entries and your mates fridge is tweeting that the milk has gone off, we may find ourselves in a biblical flood of idle noise. But, I suppose that forces us to put a greater emphasis on the personal filter and find ways of only letting the meaningful get through. And either way, The Internet of Things means an exciting and integrated future, especially when paired with advancements in AI and machine learning, a few more steps toward sentientence? Small obstacle of the Turing Test to overcome first.

source: Internet of Things Strategic Research Roadmap – http://www.grifs-project.eu/data/File/CERP-IoT%20SRA_IoT_v11.pdf

5 Cool Things

Another weeks worth of interesting:

 

A big vision from Microsoft, a couple of nice bits of technology innovation, an emerging consumer behaviour and Nike pushing the boundaries of Projection Mapping make up this week’s 5 Cool Things. 

 

Microsoft’s vision of productivity in the future

Microsoft have created this future facing video, which visualises just how technology will make our lives easier and more productive in the times ahead. It looks at how devices seamlessly intergrate with one another and how content can flow freely between. Looking at the way things are moving and the astounding rate of progression, this vision may be a reality in the not too distant future.

Second Screen apps

People like to talk about event TV programmes. Smart Phones and Tablets have enabled them to do this whilst they are watching them. X Factor flooding Twitter at showtimes being the most potent example of this. The Zeebox iPad app and Yahoo’s IntoNow that launched last week are great examples of a new trend of apps that bring these conversations together around TV events. 

More Mind Control

Toyota have developed a concept bike in partnership with Parlee cycles, which enables the user to change gears using purely the power of thought. It uses a helmet that tracks brain impulses and turns them into actions that can shift the mechanics of the bike.

3D Projection Mapping goes Further

Projection Mapping outfits need to constantly evolve to make sure videos like the above are as consumable and sharable as possible. Nike have moved beyond just projecting on to iconic buildings and actually using water splashes synchronised with the 3D animation as the backdrop.

Turn anything into a touch a screen

Omnitouch have developed technology that combines Microsoft Kinect style sensing with a projection, meaning that virtually any surface can function as a touch screen. A great example of how this could be brought to life is in the iPhone 5 concept video, shame it was a fake.

 

 

Real World Hyperlinking

One of the most important inventions in history of the web has to be the humble hyperlink, not only does it dress the bonds between the disparate properties floating in space, it affords the ability to take very long strings of information and hide them behind simple text or imagery. Meta incarnate. For example:

http://www.bing.com/search?q=hyperlink&go=&qs=n&sk=&sc=8-9&form=QBLH&filt=all

to

Click here

It gets interesting when you take these on web principles and apply them to the real world, whereby an object becomes capable of containing meta data and physical artefacts become links to virtual properties. The access points to the web in this instance are not through connected platforms, but more so connected through the things that surround us. books, pens and teacups.

QR codes in some ways are the most basic manifestation of this, in that by placing a code readable by web enabled devices on objects, the object itself takes on the properties of a link and by scanning it with a reader you will be take to predetermined destination. A destination that bears relevancy to the object itself and contains information that it, in its physical manifestation cannot provide.

In essence it gives context, objects have meaning overlayed and hidden behind them. They can form part of stories or become stories themselves.

Google Goggles hides search queries behind objects, augmented reality overlays imagery and information over them. Both serve to create a wider pool of information for the object to live within.

Becomes more interesting when the information becomes social –  I took a photo of a kettle and it took me to its Facebook page, I’m now aware that it has a personality and I feel empathethic to its need, I will never overfill it again.

And then what happens when these objects are able to connect themselves? – I place mug in front of kettle and kettle boils. They understand each others contexts and become empathetic to one another’s needs. Kettle knows that when cup is in proximity that equals boiling, because cup has said I’m a vessel that carries boiling water.

From a consumer perspective will this drive an expectation of unbridled connectivity with the expectations of the web placed on the world beyond the web? Probably, but based on uptake of QR, image and objection recoginition and gesture reading based interfaces, probably not for a while.

I guess in its simplest form it’s making real things clickable.

That which goes here

I would hope for this to become a point of interesting creation and curation, but in truth it has come to existence because of an inability to remember. A transience of memory that has been onset by the likes of Google, determined to make me stupid, lazy and tending toward the obsolete.